Clear terms for a transparent moving experience.

1. Definitions & scope

• “Company”: Gati Packers And Movers, including its authorized representatives.[web:85]
• “Customer”: any individual or entity that requests a quote, confirms a booking, or uses our relocation services.[web:85]
• “Goods”: items handed to us for packing, handling, transportation, or storage, excluding prohibited items.
• “Services”: packing, loading, transport, unloading, unpacking, and related moving services detailed in your quotation.

2. Quotations & bookings

• Quotes are prepared based on the information provided by you— inventory, locations, access floors, and requested dates.[web:85]
• Significant changes (extra items, different floors, long-carry, or additional stops) may require revision of charges.
• Quotations are typically valid for a limited period (for example, 15 days) and may be affected by changes in fuel, tolls, or taxes.
• A booking is confirmed only after your explicit approval and, where applicable, payment of an advance amount.

3. Your responsibilities

• Provide accurate information about your inventory, access at both locations, and any special handling needs.
• Ensure there is suitable access for the vehicle and team, including building permissions, lift usage, and entry approvals where needed.[web:85]
• Clearly label and inform us about fragile, high-value, or unusually heavy items so they can be handled appropriately.
• Organize all necessary approvals from societies, offices, or local authorities where required.

4. Restricted & excluded items

For safety and legal reasons, certain categories of items cannot be accepted unless specifically agreed in writing:

• Cash, jewellery, precious metals, or important documents.[web:85]
• Perishable goods, living beings, or items requiring special care.
• Hazardous or illegal items such as explosives, chemicals, gas cylinders, or banned substances.[web:85]

5. Packing & handling

• We use reasonable care and suitable packing materials to safeguard your goods during loading, transit, and unloading.
• Specialized disassembly/assembly (for modular furniture, ACs, fixtures) may require third-party technicians at additional cost.[web:85]
• If you self-pack any items, our responsibility for damage resulting from inadequate packing may be limited.

6. Insurance & risk

• Transit insurance can usually be arranged on request via third-party insurers, subject to their terms and premiums.[web:85]
• If you choose not to insure your goods, they will be transported at your own risk, and any compensation will be subject to the limitations in these terms.
• Where insurance exists, claims are governed by the insurer’s policy and their decision will be binding.

7. Delays & force majeure

We aim to honour agreed timelines, but certain events may cause delays beyond our control:

• Natural calamities, accidents, roadblocks, or civil disturbances.
• Vehicle breakdowns, traffic restrictions, or regulatory checks.
• Access issues or restrictions at pickup/delivery points that were not communicated in advance.

8. Payments & additional charges

• Payment terms (advance, milestones, final payment) will be clearly mentioned in your quotation or confirmation.[web:85]
• Extra charges may apply for additional services such as floor differences, long-carry distances, waiting time, extra manpower, or last-minute changes.
• In case of non-payment, we may exercise a lien over goods as permitted under applicable law until dues are cleared.

9. Limitation of liability

• Our liability for loss or damage, where applicable, is limited to reasonable repair or replacement cost subject to proper documentation and inspection.[web:85]
• We are not liable for purely indirect or consequential losses such as loss of business, income, or opportunity.
• Any claim should be notified in writing within a reasonable time after delivery, along with supporting evidence.

10. Website use & content

• Content on this website (layout, branding, text, and graphics) is for informational use and may not be copied without permission.
• You agree not to attempt unauthorized access, introduce harmful code, or misuse any part of the website.
• We may update content, services, and these Terms from time to time. The latest version will always appear on this page.