Your data, handled with the same care as your belongings.

1. Information we collect

The information we collect depends on how you interact with us—whether you're browsing, requesting a quote, or booking a move.

• Contact details: your name, email address, phone number, and pickup/delivery cities when you submit enquiry or booking forms.
• Move information: type of move (home/office/vehicle), inventory details, preferred dates, floor access, and service preferences.
• Usage data: pages visited, time spent, device/browser type, IP address, and basic analytics through cookies or similar technologies.[web:84]
• Communication records: messages, emails, and call notes captured while supporting your move.
• Payment-related info: high-level transaction details for billing; card information is processed by secure payment gateways and not stored by us.

2. How we use your information

We process your information only for clear and limited purposes:

• Preparing quotations tailored to your moving requirements.
• Confirming bookings, planning routes, and scheduling teams.
• Providing updates about pickup, transit, and delivery.
• Responding to your queries, feedback, or service-related support requests.
• Improving our website performance, content, and service quality based on aggregated usage statistics.[web:84]
• Meeting legal, regulatory, or accounting obligations and preventing misuse or fraud.

3. Cookies, tracking & analytics

We may use cookies and similar technologies to understand which pages are most useful, measure traffic, and enhance user experience.

• You can manage or disable cookies through your browser settings, though some features may not function fully as a result.
• Analytics data is generally aggregated and not used to personally identify you, unless needed for security or abuse prevention.[web:84]

4. Sharing of information

We do not sell your personal information. Limited sharing may occur in the following scenarios:

• With internal teams and verified partners strictly for planning and executing your relocation.
• With third-party service providers (e.g. payment processors, SMS/email gateways, analytics tools) under contractual safeguards.
• Where required by law, court order, or legitimate requests by authorities.

5. Data security & retention

We apply reasonable technical and organizational safeguards to reduce risks of unauthorized access, misuse, or loss.[web:84]

• Access to systems is restricted and monitored based on roles and operational necessity.
• Information is retained only for as long as needed to fulfil the purposes described in this policy or as required by law.

6. Your rights & choices

Subject to applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of information where it is no longer needed.
• Opt out of non-essential communications (e.g. marketing).

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on certain requests.